Have questions? You’re not alone! Here are some of the most common things people ask us — and our answers.
🛍️ Orders & Products
How do I place an order?
Simply add items to your cart and proceed to checkout. Choose your payment method, fill in your details, and you’re good to go!
Can I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible at contact@bighappy.trade. We’ll do our best to help.
What if I accidentally ordered the wrong item?
Let us know ASAP. If it hasn’t shipped, we can adjust it. If it has, you may need to follow our Refund and Return Policy.
🚚 Shipping
How long does shipping take?
It depends on your location and the shipping method. Check our Shipping Policy for details.
Do you ship internationally?
Yes! We ship to many countries. If you’re unsure, just ask.
Will I receive tracking info?
Yes — as soon as your order ships, we’ll email you a tracking link.
💾 Digital Products
How are digital items delivered?
You’ll receive an instant download link via email or your account page after payment.
I didn’t receive my download — what do I do?
Check your spam folder first. Still nothing? Email us and we’ll sort it out fast.
💸 Returns & Refunds
Can I return a product?
Yes, physical items can be returned within 14 days. Details are in our Refund and Return Policy.
Do you refund digital products?
Not usually — unless there’s a technical issue on our end.
💬 Other Questions
How can I contact support?
You can message us anytime through our Contact Page or email us directly at contact@bighappy.trade.
Do you offer bulk or custom orders?
Yes, for certain products. Contact us to discuss your needs.
Still unsure?
Just ask — we’re happy to help!